“We are a small company so Vertex is our IT department. Computers are critical to our operation. Vertex takes care of all of our computer needs and keeps us up-to-date on new technology. They are always available when needed. We have been working with them for over six years and I would highly recommend them to anyone.”

Brian P. Lovellette
President, Association Services of Michigan, Lansing MI

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Easy and Safe Remote Service PDF Print E-mail

No fix, no pay

Did you ever have this happen? You're working on an important project and suddenly your computer freezes and you can't send out any of your files. Don't you wish that someone could help you? No need to wish anymore, there really is a solution from Vertex. We can 'remote access' your computer to help you.

If you need help configuring devices or have computer questions at your home or office, Vertex can help! With your permission, we will safely and securely connect to your computer at your home or business and help you with whatever computer problems you may have. As long as you have an internet connection, we can access your computer. Just give us a call, and one of our technicians will help you setup, configure, install, or tune-up your computer remotely.

Why remote access?

Easy
The Vertex Computer Online Repair Program is a relatively new approach to conventional PC and laptop repair.  It harnesses the power of your high-speed internet connection to make computer repair quicker, simpler, and more accessible than ever before!

Convenient
The Vertex Computer Online Repair Program provides you with flexibility in your busy schedule and stay-at-home convenience. It is also an environmentally-friendly and cost-efficient way to make sure your computer issues are handled by a professional technician.

Fast
Our easy 3-step connection process will link your home laptop or desktop directly to one of  our certified technicians who will then be able to handle the majority of computer, network, and peripheral issues that prevent you from getting the most out of your technology.

Safe
The procedure that your Vertex technician will use insures that access to your computer remains protected from unwanted cyber intrusion.

Connect in just three easy steps

  1. Call us to verify that remote access is the best choice among our services for your unique issue. Give us a brief description of your problem. Your Vertex technician will ensure it is eligible for our remote service. Our base remote bench fee is just $59 and our technician will give you the estimated price and duration for your remote session based on your description of the problem.
  2. Now that you know the approximate time needed, schedule your service with a member of the Vertex team. Find a time and date that works best for you.
  3. Connect to your private session with one of our certified technicians. At the time of your scheduled session, your Vertex technician will call you to assist with our simple remote connection process.

A valid credit card is required for billing. If we can’t fix the problem, you will not be charged.